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How We Protect Your Privacy at domino bet

Your account, deposits and personal information stay secure because we build our privacy practices around you.

Data encryption on all account pagesDANA, OVO, GoPay and QRIS payment data isolatedYour withdrawal verification process
domino bet How We Protect Your Privacy at domino bet
QUESTIONS ABOUT YOUR DATA

How to Request Access or Changes

Team online

Email Support

Write to [email protected] with your account email and the word 'privacy' in the subject line. We'll respond with your data copy or make the change within 5 business days.

Live Chat – Account Security Team

Open your account, tap the help icon and select 'Data Request'. Our team in Surabaya responds Monday–Sunday, 08:00–22:00 Indonesia time. Have your account number ready.

Delete or Correct Information

Request corrections to your name, email or phone directly in Account Settings under Privacy. Deletions require a support ticket and a 30-day cooling-off period where local law permits.

SECURITY AND STORAGE

How We Keep Your Information Safe

Encryption in Transit and at Rest

All data moving between your device and our servers uses TLS 1.3 encryption. Stored information on our database is encrypted with AES-256, including payment identifiers and account history.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payment details are held in a separate, firewalled system that our customer-service team cannot access. Only our payment-processing team sees encrypted payment references when verifying withdrawals.

Login Security and Device Recognition

Your account records the device, browser and IP address on each login. If we detect an unusual location or new device, we send a verification code to your email before access is granted.

Cookies and Session Tracking

We use session cookies to keep you logged in and track your gameplay for withdrawal settlement. These expire after 24 hours of inactivity. Non-essential cookies (analytics, ad tracking) you can disable in your browser settings.

Third-Party Data Sharing

We do not sell your data. Payment processors, compliance auditors and law enforcement (where local law permits) may access limited information. We will notify you of legal requests unless a court order prohibits disclosure.

Data Retention and Deletion

Active-account data is kept for the duration of play. After account closure, we retain withdrawal records and identity verification for seven years to comply with anti-money-laundering regulations, then permanent deletion follows.

Frequently Asked Privacy Questions

Yes. Submit a data-access request via email to [email protected] or through live chat in your account. Include your account email and the subject line 'Data Access Request'. We'll send a file containing your name, email, phone, deposit history, withdrawals and gameplay logs within 5 business days.

Payment identifiers (DANA, OVO, GoPay, QRIS references) are encrypted and retained for seven years to settle disputes and comply with anti-money-laundering rules. Your actual bank credentials are never stored; only a token linking to your payment method is kept. Full account deletion occurs after the seven-year retention window.

No. We do not sell your name, email or gameplay history to third parties for marketing. We may send you emails about new games, promotions or maintenance only if you've opted in during account setup. You can unsubscribe from marketing emails in Account Settings under Notifications at any time.

Essential cookies keep you logged in and enable withdrawals and account security. Non-essential cookies track your gameplay for analytics and help us improve the site. You can disable non-essential cookies in your browser settings without losing core account features. Session cookies expire after 24 hours of inactivity.

Your account is not locked by location, but unusual login activity triggers a verification check. If we detect a new country or unrecognised device, we'll send a verification code to your email before granting access. This protects your account from unauthorised use while you travel.

Contact our support team immediately at [email protected] or via live chat (Monday–Sunday, 08:00–22:00 Indonesia time). We'll freeze your account, review login history and payment activity, and help you secure it. Change your password and enable two-factor authentication in Account Settings if available.

Our privacy practices align with Indonesia's data regulations where local law permits. We encrypt sensitive data, limit third-party sharing and give you the right to access, correct or delete your information. For details on how local law affects your rights, contact our support team or review our full terms.